A key differentiator for our home delivery service, is our centralised route optimisation, planning and notification services, all included in your delivery fee. Imagine the frustration that you would feel when ordering online, not being able to plan your day.
Keeping Your Customers Informed with Real-Time Arrival Information
Now imagine the frustration that your customers might feel in these situations. They’re expecting a delivery from you that day, but they haven’t been given an arrival time, or even properly notified. Unable to leave their home or office, they wait for their delivery to arrive. Sounds familiar?
Or, perhaps they have an approximate arrival time, but the service is delayed because of circumstances beyond your, our our, control: drivers get held up at other jobs, or get stuck in traffic jams, unplanned load shedding … sounds even more familiar?
Our real-time Order Tracking with live ETAs let tells your customers: “I value your time!” It is the powerful feature to separate you, and us, from your competitors and take your customer service to the next level!
Keeping Your Customers in the Loop Is THE WIN-WIN
Over and above the preparation that goes into planning a succesful route and delivery schedule, as we explained in the Work Order Processing, Validation and Notifications article, the final peace of the puzzle is the real-time arrival tracker, a key NPS differentiator. During the course of the engagement between you, Blue Sage Couriers, and your customer, your customer receive accurate delivery arrival information from us:
- They have received notification that we will be taking care of their parcel, letting them know when their service has been scheduled, including a planned time window. These notifications always include contact details and order references.
- The real-time part executes with the online tracker URL (unified resource locator), which provide them a real-time order delivery tracking page. Here they will see updated ETAs (Estimated Time of Arrival) and real-time countdown as the arrival time approach. This accurate arrival time is based on the live tracking of our truck, accurate within 1 meter of point.
This feature translates into real NPS (Net Promoter Score), not just for us, but for you as well! It is the glue that creates stickyness between you and your customers.
Blue Sage Couriers average Net Promoter Score is 4.9, the highest in the industry.
NPS creates, interalia:
- Customer loyalty and directly indicates their willingness to buy from you again!
- Indicates customer loyalty and brand sentiment in the long run.
- Will help boost your sales!
Why is NPS important for your Business?
Leveraging Blue Sage Couriers as your in-sourced delivery partner, allow you to promote and advertise our collective care towards customers. It is hard enough running an online store in todays economic climate. It is even tougher if you have to do it while dealing with low customer retention. By partnering with Blue Sage Couriers, you can boost your store’s performance by socialising our approach to NPS and customer satisfaction, right down to the EXACT minute of delivering your goods to your customers.
Not convinced yet? Have a look at our current customers, and what their customers have to say!
