The Frozen Food Courier Online Terms of Use

QUICK REFERENCE SUMMARY (The full terms below apply)

What is this document? These are the rules for using our website. If you’re just browsing, getting information, or thinking about using our services, this applies to you.

Key things to know:

  • Just browsing? You can view our website, check our rates, and contact us freely
  • Want to book our services? You’ll need to agree to our separate Service Terms and Conditions – those are the “real” contract terms
  • Your information: We collect some data when you visit – see our Privacy Policy for details
  • Cookies: Like most websites, we use cookies – see our Cookie Policy
  • Our content: Don’t copy our website content or use our logos without permission
  • Be respectful: Don’t hack, spam, or misuse our website
  • Questions or problems? Contact us at info@thefrozenfoodcourier.co.za or +27 83 625 1290

The bottom line: These terms protect both of us while you browse our site. The detailed legal stuff is below, but if you’re a customer using our courier services, the Service Terms and Conditions are what really matter.

1. Introduction

These Online Terms of Use (“Website Terms”) apply to your access and use of The Frozen Food Courier website at thefrozenfoodcourier.co.za (“Website”). These Website Terms govern casual browsing, information gathering, and general use of our Website.

Important: If you engage our courier services, you will be subject to our separate Service Terms and Conditions, which govern the contractual relationship between Blue Sage Distribution (Pty) Ltd (trading as The Frozen Food Courier) and customers booking our services. The Service Terms and Conditions take precedence over these Website Terms for all service-related matters.

2. Acceptance of Terms

By accessing or using this Website, you agree to be bound by these Website Terms. If you do not agree to these terms, you must not use this Website. Your continued use of the Website following any changes to these terms constitutes acceptance of those changes.

3. Scope of Website Terms

These Website Terms apply only to:

  • Browsing and viewing Website content
  • Using Website features (contact forms, quote requests, informational pages)
  • General website interaction by visitors and prospective customers

These Website Terms do not cover:

4. Website Content and Information

4.1 Informational Purpose

Content on this Website, including rate schedules, service descriptions, and general information, is provided for informational purposes only. It does not constitute:

  • A binding offer to provide services
  • Professional, legal, financial, or technical advice
  • A guarantee of service availability or pricing
  • A contractual commitment unless formalized through our booking process

4.2 Accuracy and Updates

While we strive to keep Website content accurate and current:

  • Information may change without notice
  • Rate schedules, service areas, and offerings may be updated periodically
  • We do not warrant that all information is complete, accurate, or up-to-date
  • You should verify critical information by contacting us directly

4.3 No Warranty

This Website and all content are provided “as is” without warranties of any kind, whether express or implied. We do not warrant that:

  • The Website will be available uninterrupted or error-free
  • Defects will be corrected
  • The Website or servers are free from viruses or harmful components
  • Results obtained from using the Website will be accurate or reliable

5. Intellectual Property Rights

5.1 Ownership

All intellectual property on this Website is owned by Blue Sage Distribution (Pty) Ltd or our licensors, including:

  • Website design, layout, and structure
  • The Frozen Food Courier name, logos, and branding
  • Text, graphics, images, photographs, and videos
  • Software, code, and functionality
  • Rate schedules, documentation, and business materials

5.2 Permitted Use

You may:

  • View and browse Website content for personal or business purposes
  • Print single copies of pages for your own reference
  • Share links to our Website
  • Use information to inquire about or engage our services

5.3 Prohibited Use

You may not without our prior written permission:

  • Copy, reproduce, or republish substantial portions of Website content
  • Modify, adapt, or create derivative works
  • Use our branding, logos, or trademarks
  • Distribute, sell, or commercialize Website content
  • Frame or embed our Website content on other sites
  • Remove or alter copyright notices or attributions
  • Extract data through scraping, bots, or automated means
  • Reverse engineer any aspect of the Website

6. Acceptable Use of Website

6.1 You Agree To:

  • Use the Website only for lawful purposes
  • Provide accurate information in any forms or communications
  • Respect the intellectual property rights described in Section 5
  • Comply with all applicable laws and regulations
  • Use the Website in a manner that does not harm our business or reputation

6.2 You Must Not:

  • Use the Website in any way that violates South African law
  • Introduce viruses, malware, or other harmful code
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the Website
  • Conduct systematic data collection without permission
  • Transmit spam or unsolicited communications through Website features
  • Impersonate any person or entity
  • Engage in fraudulent activities
  • Harass, abuse, or harm others through Website features

7. Third-Party Links and Content

7.1 External Links

Our Website may contain links to third-party websites and services, including:

  • Technology and hosting providers (WPMU DEV, WordPress)
  • Communication services (Twilio, Google)
  • Business tools and plugins

7.2 No Endorsement or Responsibility

We are not responsible for:

  • The content, accuracy, or availability of third-party sites
  • The privacy practices of third-party sites
  • Any loss or damage from using third-party services
  • Third-party terms and conditions

Your use of third-party websites is at your own risk and subject to their terms.

8. Privacy and Data Protection

8.1 Information Collection

When you use this Website, we may collect personal information through:

  • Contact forms and quote requests
  • Cookies and tracking technologies
  • Website analytics
  • Communication tools

8.2 How We Use Your Information

Detailed information about our data practices is available in our Privacy Policy, which explains:

  • What information we collect and why
  • How we protect your information
  • Your rights under the Protection of Personal Information Act (POPIA)
  • How to exercise your data protection rights
  • Our third-party service providers

8.3 Cookies

Our use of cookies is detailed in our Cookie Policy.

9. User Submissions and Communications

9.1 Contact Forms and Inquiries

When you submit information through Website forms:

  • You grant us permission to use that information to respond to your inquiry
  • You confirm that the information provided is accurate
  • We will handle your information in accordance with our Privacy Policy

9.2 Unsolicited Ideas

Please do not submit unsolicited ideas, suggestions, or proposals unless:

  • We have specifically requested them, or
  • We have a prior written agreement in place

If you submit ideas without such an agreement, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and implement those ideas without compensation or attribution.

10. Disclaimers and Limitations of Liability

10.1 Service Availability

We reserve the right to:

  • Modify, suspend, or discontinue the Website at any time
  • Deny access to any user at our discretion
  • Change these Website Terms with or without notice

10.2 Limitation of Liability

To the maximum extent permitted by South African law:

We are not liable for:

  • Any direct, indirect, incidental, or consequential damages arising from Website use
  • Loss of data, profits, revenue, or business opportunities
  • Damages resulting from Website downtime or unavailability
  • Errors, omissions, or inaccuracies in Website content
  • Unauthorized access to your transmissions or data
  • Third-party conduct or content

Maximum Liability: If we are found liable for any claim related to these Website Terms, our total liability is limited to R1,000 (One Thousand Rand).

10.3 Exceptions

Nothing in these terms limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by South African law

11. Indemnification

You agree to indemnify, defend, and hold harmless Blue Sage Distribution (Pty) Ltd, The Frozen Food Courier, and our directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Website
  • Your breach of these Website Terms
  • Your violation of any laws or third-party rights
  • Information or content you submit through the Website

12. Consumer Protection Act Compliance

Where the Consumer Protection Act, 2008 applies, you have rights including:

  • The right to fair, honest, and transparent dealings
  • The right to accurate information about our services
  • The right to choose freely whether to engage our services
  • Protection from unfair or deceptive practices

Nothing in these Website Terms limits your statutory rights under the Consumer Protection Act.

For complaints:

  1. Contact us using the details in Section 17
  2. We will respond within a reasonable timeframe
  3. You may escalate unresolved complaints to the Consumer Goods and Services Ombud

13. Updates to These Website Terms

13.1 Right to Modify

We may update these Website Terms at any time. The “Last Updated” date at the top indicates the most recent revision.

13.2 Your Responsibility

It is your responsibility to review these Website Terms periodically. Continued use of the Website after changes constitutes acceptance of the revised terms.

13.3 Material Changes

For significant changes, we may provide additional notice through:

  • A prominent notice on the Website
  • Email notification (if you have provided contact details)

14. General Legal Provisions

14.1 Governing Law and Jurisdiction

These Website Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of South African courts.

14.2 Entire Agreement

These Website Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding Website use.

14.3 Severability

If any provision of these Website Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary, or deleted, and the remaining provisions will continue in full force.

14.4 No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other right.

14.5 Assignment

You may not assign or transfer any rights under these Website Terms. We may assign our rights and obligations without restriction.

14.6 Force Majeure

We are not liable for any failure or delay in Website availability due to circumstances beyond our reasonable control.

14.7 Language

These Website Terms are in English. If translated, the English version prevails in case of conflict.

15. Relationship Between Terms

If you engage our courier services:

  • You will enter into a separate contractual agreement governed by our Service Terms and Conditions
  • In case of any conflict between these Website Terms and the Service Terms and Conditions, the Service Terms and Conditions will prevail for all service-related matters
  • These Website Terms continue to govern your general use of the Website

16. Termination of Website Access

We may suspend or terminate your access to the Website at any time, without notice, for:

  • Breach of these Website Terms
  • Conduct that harms us or other users
  • Any reason at our sole discretion

Upon termination:

  • Your right to use the Website ceases immediately
  • Provisions intended to survive (including intellectual property, liability limitations, and indemnification) remain in effect

17. Contact Information

For questions about these Website Terms or our Website:

The Frozen Food Courier
A trading name of Blue Sage Distribution (Pty) Ltd

Website: https://thefrozenfoodcourier.co.za
Email: info@thefrozenfoodcourier.co.za
Phone: +27 83 625 1290

For service bookings and inquiries: hello@thefrozenfoodcourier.co.za

For POPIA-related inquiries, see our Privacy Policy

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Online Terms of Use.

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