Our Cookie Policy

This Cookie Policy applies to citizens and legal permanent residents of the Republic of South Africa accessing the website https://thefrozenfoodcourier.co.za (hereinafter referred to as “the Website”), operated by Blue Sage Distribution (Pty) Ltd, trading as “The Frozen Food Courier” (hereinafter referred to as “the Courier”, “we”, “us”, or “our”).

QUICK REFERENCE SUMMARY (The full terms below apply)

What are cookies?
Cookies are small text files that get saved on your phone, tablet, or computer when you visit our website. Think of them like breadcrumbs that help our website remember you and work properly.

Why do we use them?
We use cookies to:

  • Make sure our website works properly (like keeping items in your shopping cart)
  • Remember your preferences (like which area you deliver to)
  • Understand how people use our site so we can make it better
  • Keep our website safe and secure from hackers and spam

What information do they collect?
Cookies collect basic information like which pages you visited, how long you stayed, and what device you’re using. We don’t collect sensitive personal information through cookies. Most of the information is anonymous – we can see that “someone” visited our site, but we can’t see who you are personally.

Do you have to accept cookies?
Some cookies are essential – without them, our website simply won’t work (like being able to place an order). Other cookies are optional, and you can choose to turn them off in your browser settings. However, if you turn off all cookies, some features might not work properly.

Your information is protected:
We follow South Africa’s Protection of Personal Information Act (POPIA). This means your data is protected by law, and you have rights like seeing what information we have, asking us to delete it, or correcting it if it’s wrong.

Need help or have questions?
Just email us at info@thefrozenfoodcourier.co.za or call 083 625 1290. We’re here Monday to Friday, 08:30 AM to 5:00 PM, and we’re happy to explain anything in plain language.

The bottom line:
Cookies help us deliver your frozen food orders reliably and make our website work better for you. We respect your privacy and only use cookies that help us serve you better.

1. DEFINITIONS

1.1. Cookies – small data files placed on your device (computer, smartphone, tablet or other electronic device) when you visit our Website. Cookies are widely used to make websites work more efficiently and provide information to the website owners.

1.2. Essential Cookies – cookies that are strictly necessary for the operation of our Website. These cookies enable core functionality such as security, network management, and accessibility.

1.3. Analytical Cookies – cookies that allow us to recognise and count the number of visitors and see how visitors move around our Website when using it. This helps us improve the way our Website works.

1.4. Functionality Cookies – cookies used to recognise you when you return to our Website, enabling us to personalise content and remember your preferences.

1.5. Third-Party Cookies – cookies set by parties other than the Website operator, typically used for analytics, advertising, or embedded content from other websites.

1.6. Scripts – program code executed on our server or on your device to make our Website function properly and interactively.

1.7. Web Beacons – small, invisible pieces of text or images on a website (also known as pixel tags) used to monitor traffic and user behaviour on our Website.

1.8. Local Storage – a web storage method that allows websites to store data locally within the user’s browser, with greater capacity and persistence than traditional cookies.

2. PURPOSE AND SCOPE

2.1. This Cookie Policy explains how and why we use cookies and similar tracking technologies on our Website.

2.2. By using our Website, you acknowledge that you have read and understood this Cookie Policy.

2.3. This Cookie Policy should be read in conjunction with our Privacy Policy and Terms and Conditions.

3. WHAT ARE COOKIES AND HOW DO WE USE THEM

3.1. Cookies are small text files that are placed on your device when you visit our Website. The information stored in these files may be returned to our servers or to the servers of relevant third parties during subsequent visits.

3.2. We use cookies and similar technologies to:

  • 3.2.1. Enable certain functions and features of our Website;
  • 3.2.2. Remember your preferences and settings;
  • 3.2.3. Understand how you use our Website and improve your experience;
  • 3.2.4. Analyse Website traffic and user behaviour;
  • 3.2.5. Ensure the security and proper functioning of our Website;
  • 3.2.6. Protect against fraudulent activity and improve Website security.

3.3. Scripts are pieces of program code used to make our Website function properly and interactively. This code may be executed on our server or on your device.

3.4. Web beacons (pixel tags) are used to monitor traffic patterns on our Website. Various data about your visit may be stored using web beacons, including pages viewed, time spent on pages, and interaction with Website elements.

4. TYPES OF COOKIES WE USE

4.1. Essential Cookies

4.1.1. These cookies are strictly necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

4.1.2. Essential cookies enable core functionality including:

  • Security features and fraud prevention;
  • Network traffic management;
  • Shopping cart functionality;
  • Access to secure areas of the Website.

4.1.3. Without these cookies, services you have requested cannot be provided. We may place these cookies without your consent as they are necessary for us to provide you with the services you have requested.

4.2. Analytical and Performance Cookies

4.2.1. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us understand which pages are the most and least popular and see how visitors move around the Website.

4.2.2. All information collected by these cookies is aggregated and therefore anonymous. The data collected includes:

  • Pages visited and time spent on each page;
  • Navigation paths through the Website;
  • General geographic location (country and city level);
  • Device and browser information;
  • Website performance metrics.

4.2.3. If you do not allow these cookies, we will not be able to monitor the performance of our Website or know when you have visited it.

4.3. Functionality Cookies

4.3.1. These cookies enable the Website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.

4.3.2. Functionality cookies remember:

  • Your language preferences;
  • Your region or country;
  • Changes you have made to text size, fonts, and other customisable elements;
  • Previous interactions with the Website.

4.3.3. If you do not allow these cookies, some or all of these services may not function properly.

5. SPECIFIC COOKIES DEPLOYED

We currently use the following categories of cookies on our Website:

5.1. Cloudflare

  • Purpose: Security, performance optimisation, and DDoS protection
  • Type: Essential and Performance
  • Data Collected: IP address, system configuration information, traffic patterns (anonymised)

5.2. Elementor

  • Purpose: Website functionality and design rendering
  • Type: Essential and Functionality
  • Data Collected: Anonymous usage statistics, page loading performance

5.3. Google Fonts

  • Purpose: Web font delivery and display
  • Type: Functionality
  • Data Collected: Font usage statistics (anonymised)

5.4. Website Analytics

  • Purpose: Understanding visitor behaviour and improving user experience
  • Type: Analytical
  • Data Collected: Anonymous visitor statistics, page views, session duration, navigation patterns

5.5. Security Services

  • Purpose: Protection against malicious activity, spam, and security threats
  • Type: Essential
  • Data Collected: IP addresses, threat detection data, CAPTCHA responses

6. THIRD-PARTY COOKIES

6.1. Some cookies on our Website are placed by third-party services. We use third-party services to enhance Website functionality, improve performance, and provide security features.

6.2. These third parties may collect information about your online activities over time and across different websites. We do not control these third-party cookies, and their use is governed by the privacy policies of the third parties placing them.

6.3. Third-party services we use include:

  • 6.3.1. Content delivery networks for faster page loading;
  • 6.3.2. Security services for fraud prevention and DDoS protection;
  • 6.3.3. Analytics providers for understanding Website usage;
  • 6.3.4. Font and media hosting services.

6.4. We recommend reviewing the privacy policies of these third-party service providers:

7. CONSENT AND YOUR CHOICES

7.1. By continuing to use our Website, you consent to our use of cookies as described in this Cookie Policy.

7.2. You have the right to decide whether to accept or reject cookies. Essential cookies cannot be rejected as they are strictly necessary to provide you with services you have requested.

7.3. You can exercise your cookie preferences through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

8. MANAGING AND DELETING COOKIES

8.1. You can control and manage cookies through your internet browser settings. The method for managing cookies varies depending on the browser you use.

8.2. You can instruct your browser to:

  • 8.2.1. Accept all cookies;
  • 8.2.2. Notify you when a cookie is set;
  • 8.2.3. Reject all cookies;
  • 8.2.4. Delete cookies after you close your browser;
  • 8.2.5. Block third-party cookies specifically.

8.3. To learn how to manage cookies on popular browsers, please refer to the relevant links below:

8.4. Please note that if you choose to block or delete cookies, certain parts of our Website may not function properly, and your user experience may be diminished.

8.5. Disabling cookies may prevent you from:

  • 8.5.1. Using the shopping cart functionality;
  • 8.5.2. Maintaining your session across multiple pages;
  • 8.5.3. Accessing certain features requiring authentication;
  • 8.5.4. Experiencing personalised content or preferences.

9. MOBILE DEVICE IDENTIFIERS

9.1. When you access our Website through a mobile device, we may collect device identifiers and similar information.

9.2. Mobile device identifiers serve similar purposes to cookies and help us:

  • 9.2.1. Provide a consistent experience across devices;
  • 9.2.2. Analyse mobile traffic patterns;
  • 9.2.3. Optimise the Website for mobile viewing;
  • 9.2.4. Ensure security on mobile platforms.

9.3. You can manage mobile tracking preferences through your device settings. The process varies by operating system and device manufacturer.

10. DO NOT TRACK SIGNALS

10.1. Some browsers incorporate a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked.

10.2. At present, there is no universally accepted standard for how to respond to DNT signals. As such, our Website does not currently respond to DNT browser signals or mechanisms.

10.3. We will continue to monitor developments in DNT technology and reassess our approach as industry standards evolve.

11. COOKIE RETENTION PERIODS

11.1. Different types of cookies have different retention periods:

11.1.1. Session Cookies – these are temporary cookies that expire when you close your browser or end your browsing session.

11.1.2. Persistent Cookies – these remain on your device for a set period of time specified in the cookie, or until you manually delete them. The retention period varies depending on the purpose of the cookie but typically ranges from a few days to several months.

11.2. We regularly review the cookies we use and their retention periods to ensure they remain necessary and appropriate for their intended purpose.

12. UPDATES TO THIS COOKIE POLICY

12.1. We may update this Cookie Policy from time to time to reflect changes in:

  • 12.1.1. The cookies we use;
  • 12.1.2. Applicable laws and regulations;
  • 12.1.3. Our business practices;
  • 12.1.4. Technology and industry standards.

12.2. Any changes to this Cookie Policy will be posted on this page with an updated revision date.

12.3. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

12.4. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Cookie Policy.

13. DATA PROTECTION AND PRIVACY

13.1. Information collected through cookies may constitute personal data under applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA).

13.2. We process cookie data in accordance with POPIA and our Privacy Policy. For detailed information about how we protect your personal information, please refer to our Privacy Policy.

13.3. Cookie data is used solely for the purposes outlined in this Cookie Policy and is not shared with third parties except as specifically described herein or as required by law.

13.4. We implement appropriate technical and organisational measures to protect cookie data against unauthorised access, alteration, disclosure, or destruction.

14. YOUR RIGHTS UNDER POPIA

14.1. Under the Protection of Personal Information Act, you have the following rights with respect to your personal data collected through cookies:

14.1.1. Right to Access – you have the right to request access to the personal data we hold about you.

14.1.2. Right to Correction – you have the right to request correction of inaccurate or incomplete personal data.

14.1.3. Right to Deletion – you have the right to request deletion of your personal data, subject to certain legal exceptions.

14.1.4. Right to Object – you have the right to object to the processing of your personal data for certain purposes.

14.1.5. Right to Restrict Processing – you have the right to request restriction of processing of your personal data in certain circumstances.

14.1.6. Right to Withdraw Consent – where processing is based on consent, you have the right to withdraw that consent at any time.

14.2. To exercise any of these rights, please contact us using the contact details provided in Section 16 of this Cookie Policy.

14.3. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

15. COMPLAINTS

15.1. If you have concerns about how we handle your cookie data or believe we have not complied with applicable data protection laws, we encourage you to contact us first using the details provided below.

15.2. You also have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
P.O. Box 31533
Braamfontein
Johannesburg, 2017
Republic of South Africa

Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

15.3. We take all complaints seriously and will investigate and respond to any concerns raised in a timely manner.

16. CONTACT INFORMATION

16.1. For questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

Blue Sage Distribution (Pty) Ltd
Trading as: The Frozen Food Courier

Website: https://thefrozenfoodcourier.co.za

Email: info@thefrozenfoodcourier.co.za
Alternative Email: hello@thefrozenfoodcourier.co.za

Telephone: +27 83 625 1290

Standard Operating Hours: 08:30 AM to 05:00 PM CAT, Monday to Friday

16.2. We will endeavour to respond to all enquiries within a reasonable timeframe.

17. GOVERNING LAW

17.1. This Cookie Policy shall be governed by and construed in accordance with the laws of the Republic of South Africa.

17.2. Any dispute arising from or in connection with this Cookie Policy shall be subject to the exclusive jurisdiction of the courts of South Africa.

By continuing to use our Website, you acknowledge that you have read, understood, and agree to be bound by this Cookie Policy.

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